3DNow

Terms

In plain English

The full terms follow. If the summary and the full terms ever disagree, the full terms apply.

1. Who we are

3DNow is a trading name of a sole trader. Email hello@3dnow.uk. We are not VAT registered, so no VAT is added to our prices.

2. Our contract with you

These terms apply to every order you place with us, including orders an agent places on your account (section 12). Your order is accepted when we email you to say we have received it, after you have paid. We can still decline an order, for example if it breaks our content policy or we cannot print it; if we do, we email you and refund the full amount, including postage. We sell to customers in the United Kingdom and post to UK addresses only.

3. Prices and payment

Prices are in pounds sterling. The full price, including postage, is shown before you pay, and that is the price you pay. Payment is taken through Stripe at checkout, by card or another way Stripe offers there; we never see your card number. If you have saved a card on your account and allowed agents to pay with it, an agent's order is charged to that card within the limits you set (section 12). If we find we made a pricing mistake after you order, we will tell you and you can cancel for a full refund.

4. Made to order, and cancelling

We make every print specially for you from your file or design. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel that applies to most online purchases does not apply to goods made to your specification.

We go further than that: you can cancel a print order for a full refund at any time until printing starts. Use the cancel button on your order page (the link is in your order email) while the order is still waiting to print, or email us. Once printing has started we cannot cancel it, but your rights in section 8 are not affected.

Sample packs are made up from swatches we keep in stock, so the 14-day right to cancel does apply to them: tell us within 14 days of receiving the pack, post it back, and we refund what you paid, including the postage, once it reaches us. A custom coupon engraved with your text is made to your specification and is not covered.

5. Turnaround and dispatch

We post Monday to Saturday, except bank holidays in England and Wales. The turnaround you choose (Today, Tomorrow or 2–3 days) is the day we promise to post your order, not the day it arrives, and the dispatch date shown before you pay is the date we promise. Today is offered only for orders placed before 1pm, and only when your print can finish before the post goes; the price page and checkout say whether it is available.

If you chose Today, paid the Today premium, and we post after the promised date, we refund the premium automatically. That is your remedy for a late Today order; the rest of the price is not refunded for lateness alone, unless the law gives you more. Dates can move if something outside our control happens, such as a printer failure that cannot be fixed in time; if we cannot meet a date, we will tell you.

6. Delivery

We post with Royal Mail, using the service you choose at checkout. Delivery times are Royal Mail's, not ours. We pack parts to travel safely. Your order is at our risk until it is delivered to you, and it becomes yours once you have paid in full. If a parcel is lost or delayed, tell us and we will help put it right, through Royal Mail or by reprinting or refunding.

7. What 3D printing is, and what to expect

Parts are made by 3D printing. Expect visible layer lines, small differences in size from the model (typically fractions of a millimetre, more on large parts), and small marks where supports were. The As printed, Cleaned and Finished options set how much hand work we do afterwards and are described on our materials page. If supports are left on, that is the option you chose.

The materials page says what each material is good and not good for. Printed plastic parts can fail, particularly under load, heat or sunlight. You are responsible for deciding whether a part is suitable for your use. Do not use our parts where failure could cause injury or serious damage (for example safety equipment, load-bearing or life-supporting items, or anything for food contact, medical use or children's toys) unless we have said in writing that it is suitable.

8. Faulty, damaged or wrong parts

Your legal rights under the Consumer Rights Act 2015 are not affected by anything in these terms. In addition, if a part arrives damaged, wrong or faulty (for example a print that is warped, broken or clearly not the material or finish you ordered), tell us within 14 days of delivery with a photo and we will reprint it or refund you, our choice unless the law gives you the choice. Differences that are normal for 3D printing, as described in section 7, are not faults.

If we designed the part for you from your description and it doesn't fit or do what you described, we will reprint it once free of charge after you tell us what was wrong. Further changes to a design we made are a new quote.

9. Your files and designs

You confirm that you own the files you upload, or have the right to have them printed, and that printing them does not break anyone's rights or the law. This includes files an agent uploads for you. You keep all rights in your files. You allow us to store, check, slice and print them to make your order, and to keep them for as long as our privacy policy says, which also covers designs saved to your account and removing your files yourself. We remove author names and thumbnails from a file when you upload it, but please do not put personal information in a file or its name.

When we design a part for you, you can use the design and ask us to print it again. We keep it so you can.

We don't print anything that breaks our content policy. If we decline an order, we refund it in full.

10. Price match

We will match a lower like-for-like UK instant quote on the same file, material, finish and dispatch day, if the quote is dated within the last 7 days, the order is £10 or more, and we compare the delivered price. It doesn't cover overseas services, marketplaces, or quotes that needed manual review. Send us the quote at hello@3dnow.uk before you order and we will tell you whether it qualifies.

11. Sample packs, codes and offers

A sample pack is a set of small printed swatches posted to you as a large letter, without tracking. Colours on screen are a guide; the swatches show the real colours.

A code that comes with a sample pack, or a thank-you code we send when we post your order, takes money off a later order as the code says. Codes have no cash value and cannot be exchanged. An offer, such as a launch price, applies as described where it is shown, and ends when its limit is reached.

12. Accounts and agents

13. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited, and nothing affects your statutory consumer rights. Subject to that, we are not responsible for losses that were not a foreseeable result of our breach, or for business losses, and our total liability for any order is limited to the price you paid for it.

14. Complaints

If something has gone wrong, email hello@3dnow.uk with your order number and we will reply as soon as we can and try to put it right. If we cannot resolve it, you can use an alternative dispute resolution body; we will tell you which one if it comes to that.

15. Changes and law

We may update these terms. The terms in force when you order are the ones that apply to that order. These terms are governed by the laws of England and Wales, and the courts of England and Wales can hear any dispute, although if you live in Scotland or Northern Ireland you can also use the courts there.