Privacy

We keep your name, address and email to fulfil and support your order. Payments are handled by Stripe; we never see your card number. We pass your name and delivery address to Royal Mail (Click & Drop) so we can post your order. We don't sell or share your data, and we only email you about your order unless you ask for more.

Your print files

A print file is the 3D model you upload. Your files are protected in transit and at rest: they travel over an encrypted connection, and our storage provider encrypts them where they are kept. They are private, never public, and can only be reached with your order link, by us, and by any agent you have connected to your account.

Identifying details inside a file, such as author names, comments and thumbnails, are removed when you upload it (STL, STEP and 3MF). If we cannot clean a file safely we refuse it and ask you to send a different format, an STL for example. We use your files only to quote, print and reprint your order.

We do not treat the files themselves as personal data, so please do not put personal information in the file or its name. If you want something personal printed, such as a name or a message, give it to us as part of your order details instead. We handle that with your name and address: it is used to make your order and is kept with your order record so we can support it.

The name your file had when you uploaded it is kept in our database so your order page can say what you ordered. It is deleted with the file. Our emails to you call it “your part” and never carry the name; the text of an email we sent is blanked 30 days after it was sent.

How long we keep them

We delete your files automatically 30 days after dispatch. Files for a quote that never became an order are deleted after 7 days. Files for an order that is still in progress are kept until it has been posted or cancelled. If you pay by a method that takes a few days to arrive, such as a bank debit, we keep the file while we wait for the payment, for up to 14 days.

If you are signed in to a free account, files you upload, price or order, and files an agent you connected uploads for you, are saved to your account instead, so you can price and order them again, and deleted 12 months after you last use them. You can delete a saved design on your account page at any time: its file goes straight away, unless an order or checkout still in progress needs it, in which case it is deleted as for any other upload.

After your order has been printed you can remove your files yourself from your order page. If you do, we can only reprint it if you send it again, so keep a copy. This also removes the file from your saved designs.

Our database backups are rotated and can hold order details, including a file name, until they are replaced.

Accounts and agents

If you open an account, we keep your email, your name and delivery address, and the agents you have connected. Stripe keeps your card; we keep only its brand, last four digits and expiry date. If you let agents pay with your card, we keep the limits you set, when you agreed and the exact words you agreed to.

Your account is free. We use your email to sign you in (we email you a six-digit code each time; there is no password) and, while the launch offer runs, to give it once per customer. How long we keep your saved designs is under How long we keep them, above.

An agent you connect sees your email, the name, town and postcode on your delivery address (not the street), your card's brand and last four digits, the limits you set for agents and how much is left this month, and the files and orders on your account. It sees nothing about anyone else.

Closing your account disconnects every agent, removes your card and blanks your name and address. Your designs stop being saved and are deleted as for any other upload. Orders keep their own copy for as long as we keep orders.

If you sign in, we set one cookie that keeps you signed in; we use no other cookies on this site. What an agent does with what it reads is covered by the agent provider's own privacy policy.