FAQ

It means posted today. Order before 1pm on a working day, choose Today, and it goes in the post the same afternoon. The site only offers Today when your part can finish printing in time for the post (4pm, or midday on Saturdays), which depends on its print time and what is on the printer when you order. Arrival depends on the delivery you pick: Special Delivery gets it to you by 1pm tomorrow.

Choose Tomorrow. It's cheaper and it's posted the next working day. Orders placed on Saturday after the cut-off, and on Sundays, are posted Monday.

We slice your actual file and charge for the plastic it uses and the time it takes on the printer, plus a setup fee. Finish and faster turnaround cost extra; the price updates as you choose. No quotes to wait for, no minimum beyond £7.

Yes, for a like-for-like UK quote. Send us a screenshot of an instant quote from a UK-based 3D printing service for the same file, material, finish and dispatch day, dated within the last 7 days, and we'll match the delivered price on orders of £10 or more. It doesn't cover overseas services, marketplace sellers, or quotes that need a manual review. We don't expect to pay out often; we're already in the same band as the UK independents. The reason you'd pay us more is that it's posted today.

STL, 3MF and STEP. Export at 1:1 scale in millimetres. If your file has gaps or flipped faces we'll usually repair it automatically and tell you.

Up to about 250 × 250 × 250 mm in one piece. Bigger things can be split and joined — email hello@3dnow.uk and we'll suggest how.

Removing supports is hand work, and lots of customers would rather do it themselves than pay for it. If you'd like us to, pick Cleaned.

Printed parts are typically within 0.2 mm of the file. For press fits and snap fits, allow for that or ask us — we'll suggest a clearance. If we designed it and it doesn't fit first time, we reprint once free.

Not through the website yet. Email hello@3dnow.uk with photos and measurements and we'll tell you within the working day whether we can, and what it would cost.

Not food-safe as printed. PETG and ASA are tough and water-resistant; PLA isn't for heat. See Materials for the honest version.

If you have the file and the right to print it, yes. We don't print weapons, weapon parts, or anything that infringes someone else's rights, and we may ask what a part is for.

It's used to print your order and deleted 30 days after dispatch, or sooner if you use Remove my files on your order page once it has been printed (then we would need the file again to reprint). If you are signed in to a free account, it is saved to your account instead, so you can price and order it again, and deleted 12 months after you last use it. You can delete a saved design on your account page at any time, and Remove my files removes it too. Identifying details such as author names and thumbnails are removed when you upload it. The one exception is a part we designed for you: we keep that design so you can reorder it, and delete it if you ask us. We don't share your file or print it for anyone else.

Every part is made to your order, so there's no change-of-mind return. If it arrives damaged, or it isn't what you ordered, we'll reprint or refund — send a photo.